TRC Community Health Center Primary Care Scope of Services

• Primary Care & Dental Services are available on site at TRC Community Health Center.
• Preventative Health Services are offered to any primary care patient and each is encouraged to complete evidence-proven preventative screening.

Patient Centered Medical Home

A Patient Centered Medical Home means taking care of our patients is a team effort. Our health professionals work together to keep you healthy and to provide you with a new, comprehensive approach to care. Our goal is to offer personalized attention with a focus on quality, satisfaction, and ways to lower costs.  

Having a Medical Home Means

• You have a relationship with our doctor, who knows you and your family
• You rely on a medical team to coordinate all of your medical care in a timely manner
• Care is comprehensive & considers the “big picture”
• The care you receive is consistent with your needs and values

Benefits of a Medical Home

• Improves health as well as patient outcomes
• Lowers the overall cost of services within the health care system as a whole
• Provides patients seamless and timely access to care and your doctor
• Greater satisfaction for patients and physicians
• Care that fits a patient’s personal values (Walk-ins for simple problems. We answer the phone!)
• We use evidence-based guidelines when providing care.  These guidelines provide standardized, scientifically validated recommendations for diagnosis, treatment, and management, improving the consistency and quality of patient care while reducing variability and enhancing clinical outcomes.

We Meet Your Individual Needs

• Same Day Appointments
  

We are Always Available

• Call the office first.  Even if the office is closed you can still obtain our doctor’s cell phone number for clinical advice from your doctor.  24/7 you can access the patient portal for advice
• Our office hours are listed on our home page

You Won’t Get Lost in our System

• We use electronic medical records for legible, permanent records
• We will remind you when you are due for appointments and tests
• We will get to know you personally and your preferences

Care Management Teams

• Your medical team includes your physician and office staff.  Please expect to work with all of us
• We work closely with specialists, pharmacists, nurse care managers and counselors (including mental health) to ensure that your care is
  coordinated across all settings
• You are the most important member of the team

Preventative Care & Disease Management

• Keeping you healthy is important to us.  We follow the best evidence-based guidelines for preventative care and management of chronic conditions such as asthma and provide support
• We will coordinate your medications

Patient/Educational/Self-Management

• Logs and plans of care for Controlling high blood pressure; Diabetes; Smoking Cessation; Healthy weight; and Chronic Disease Management.

TRC Community Health Center Primary Care offers:

• Primary Health Care services for ages 12+
  
• Same-day appointments
  
• Acceptance of most insurances
  
• Ability to transfer medical records from a previous provider
  
• Tele-health technology for appointments

Patient Information

Please review the patient information below before attending your appointment.

Making an Appointment:

• You may make an appointment by contacting us at:  716-661-1447, or you may use your patient portal to request an appointment.
• When you’re sick, calling our office early in the day will help us schedule you a same-day visit.  Our front-desk staff are available 8:30am-4:00pm Monday through Friday to answer your questions and to make an appointment.  Our answering service is available from 4:00pm-8:30am.  
• If your address, phone number, or insurance information has changed, please let us know when making your appointment, so that we have the most up-to-date information for you.
• Please come to your appointment prepared with the reason for your visit.  If you are a new patient, with a complaint – please notify us at your reminder call that you have a health-related concern that you would like to discuss at your new patient appointment.

When You Arrive:

• Please arrive at registration window “A” at least 15 minutes before your appointment to allow time before your appointment to complete your registration, verify insurance information, and to complete any additional paperwork that may be needed for your record.  
• Insurance cards and a valid photo ID are required for your appointment
• If you do not have insurance coverage, please be prepared to pay for your visit at the time of service.  Our Patient Access Representative will be happy to help you determine the cost of an uncovered service, or any copayments due, prior to arrival.

Appointment Cancellations:

• TRC has a (3) THREE no-call/no show policy.  We kindly request that you notify us 24-hours prior to your appointment of a cancelation.  Calling before your appointment allows us time to make that appointment available to someone who may be sick, or need urgent care.  You may also call the Primary Care office after-hours to cancel an appointment, and our answering services will notify us of your cancellation.
• Under certain conditions, the patient may be prevented from scheduling future appointments, but not from receiving care. Patient will sign acknowledgement of the no show process during patient registration, and/or with any practice updates.

Missed Appointments:

First Missed Appointment: The patient will be re-scheduled on the provider’s schedule, and sent a letter to be informed that they have missed ONE appointment, and that TRC Community Health Center carries a policy that three consecutive missed (no Show) appointments will result in a patient being placed on our Providers schedule with a tentative appointment time to be worked into the providers schedule which could result in extended wait times to be seen by a patients provider.

Second Missed Appointment: The patient will be placed on the provider’s schedule, and sent a letter to be informed that they have missed TWO consecutive missed (no Show) appointments, and that TRC Community Health Center carries a three no-show policy.  Patients who chronically no-show will result in a patient being placed on our Providers schedule with a tentative appointment time to be worked into the providers schedule which could result in extended wait times to be seen by a patient’s provider.

A Patient Access Navigator may also reach out to you at this time, if you are having trouble making your appointments.

Third Missed Appointment:  The patient will be sent a letter to be informed that they have missed THREE consecutive appointments without cancelling in advance. TRC Community Health Center has a 3 No Show appointment policy which has altered their ability to schedule appointments with your provider. At this time, we can only provide you with an appointment at a tentative time. Once you arrive for your appointment, you will be worked into the provider’s schedule which might lead to an additional wait time.

Patients who incur THREE missed (no Show) appointments may be subject to dismissal from the practice.   The patient’s chart will be reviewed, and dismissal will be determined by the Physician and Practice Manager only. 

Once a patient has kept two consecutive appointments, they may return to the regular scheduling process.

Appointment Reminders

• It is extremely important that you notify your office of any phone and/or address changes. Automated reminder calls/texts will be sent to your number of preference 4 days, 3 days, and 2 days prior to your scheduled appointment.  Please acknowledge the reminder with an appropriate response.
• A reminder call directly from our office will be provided approximately 2 days prior to your appointment, to ensure that any required lab work, referrals, or procedures have been completed prior to your appointment, if needed.
• A final reminder call directly from our office is given the day prior to your appointment, if you have not responded electronically.  If you do not confirm your appointment, we are to assume that you are unable to make this appointment, and the appointment may be opened up to another patient.  If you arrive to your appointment without confirmation, or you arrive late for your appointment, you may or may not still be seen that day, depending on the provider’s availability. 

Medications & Refills

• Please allow 72 hours to process refill on any prescription
• Call your pharmacy first to refill your medications.  The pharmacy will contact our office directly if a new prescription is necessary.

Please bring all medications with you (even those not prescribed by us), when you come for your appointment.  If you are diabetic, please bring with you, your blood sugar logs, glucose meter, and all diabetic medications. It is extremely important that we maintain accurate medication records & data for continuity of care. 

Insurances

TRC Community Health Center Primary Care accepts the following insurances:

AETNA | Amerigroup | Cigna/Multiplan | Fidelis | Highmark Blue Cross/Blue Shield | Highmark Medicare | Medicare | Medicaid | Meritan Health | Molina/Monroe | Univera | Wellcare

**Insurances subject to change without notice

Patient Portal

TRC Community Health Center has adopted a program called AthenaHealth. This is an online patient portal that enables patients to take a proactive role in managing their care at their own convenience. You can request refills, talk to your provider, obtain your test results, and get a real-time response to the status of a refill!  Please click here to login to the portal. 

In the portal, you may:

• Review medical records
• Communicate with providers
• Request appointments

Please contact the office at TRC Community Health Center today to sign up at 716.661.1447. Or, you may fill out a new patient packet online by clicking here (coming soon!).  Or, if you are a current patient, please click here to login to the portal.